sb77 Privacy Policy

1. Overview

This Privacy Policy applies to all personal data collected and processed by sb77 in connection with the sb77.vu website and all related services, including the sb77 mobile application. It explains our practices in plain language so that every player in the Philippines understands how their information is handled.

By creating an account or continuing to use the sb77 platform, you acknowledge that you have read this policy and consent to the collection and use of your information as described here. If you do not agree, you should stop using the platform and may contact us to request account closure.

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2. Data We Collect

We collect personal data in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party service providers involved in payment processing or identity verification.

2.1 Information You Provide

• Full legal name, date of birth, and gender
• Email address and mobile number
• Residential address (city/municipality, province, postal code)
• Government-issued ID details submitted during KYC verification
• Payment account information (e-wallet reference, bank account details) for transaction processing
• Profile preferences and communication settings you configure in your account

2.2 Data Generated Automatically

• IP address, device type, operating system, and browser version
• Session duration, pages visited, and features accessed
• Game activity including bets placed, games played, and results
• Transaction history including deposits, withdrawals, and bonus activity
• Login timestamps and OTP verification records

2.3 Data from Third Parties

When you deposit or withdraw using GCash, Maya, or Philippine bank transfer, our payment processors share transaction status and reference information with us. Identity verification providers may confirm the authenticity of documents submitted during KYC. We only receive the minimum data necessary from these partners to complete the relevant process.

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3. How We Use Your Data

We use the personal data we collect only for purposes directly related to running the sb77 platform and serving our players. The main purposes are:

• Account management: Creating, maintaining, and securing your player account.
• Identity verification: Confirming that you meet the 21+ age requirement and that your identity matches the details on your account.
• Payment processing: Handling deposits and withdrawals in PHP through your registered payment method.
• Customer support: Responding to your queries, resolving disputes, and handling account-related requests.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, and prohibited activity on the platform.
• Responsible gaming: Monitoring gaming patterns to support responsible gaming tools and identify players who may benefit from intervention.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience.
• Communications: Sending account-related notifications, transaction confirmations, and — where you have opted in — information about promotions available to you.

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4. Cookies and Tracking Technologies

sb77.vu uses cookies and similar tracking technologies to keep your session active, remember your preferences, and help us understand how the platform is being used. Cookies are small text files stored on your device when you visit the site.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session, maintain your cart or bet slip, and enable secure areas of the site. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, game lobby view, and notification options.
• Analytics cookies: Collect aggregated, anonymised data about how pages are used. This helps us identify performance issues and improve the platform. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying unusual session behaviour or repeated failed login attempts.

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality, including keeping you logged in between visits. Essential and security cookies cannot be disabled without affecting your ability to use the platform.

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5. Data Sharing

sb77 does not sell, rent, or trade your personal data. We only share information in the following limited circumstances:

• Payment processors: GCash, Maya, and Philippine banking partners receive the minimum information needed to process your deposit or withdrawal transaction.
• Identity verification providers: KYC and document verification partners receive the identity documents you submit solely for the purpose of confirming your eligibility to hold an account.
• Game technology providers: Third-party game suppliers receive your player ID and gameplay data necessary to run the games you play and settle your bets.
• Legal and regulatory requirements: We may disclose personal data when required to do so by applicable Philippine law, a court order, or a lawful request from a relevant authority.
• Business transfers: In the event of a merger, acquisition, or transfer of business assets, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

All third-party service providers who process data on our behalf are contractually required to handle that data securely and only for the purposes for which it was shared.

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6. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by applicable law and our internal record-keeping obligations. The general principles we follow are:

• Account data is retained for the duration of your active account relationship with sb77.
• Following account closure, we retain records for the period required to meet our legal and regulatory obligations, which typically covers several years.
• Transaction records, including deposits, withdrawals, and bet history, are retained for the legally required period for financial record-keeping.
• KYC and identity verification documents are retained for the period required under applicable anti-money laundering and identity verification regulations.
• Anonymised or aggregated data that cannot be linked back to an individual may be retained indefinitely for platform analytics and improvement purposes.

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7. Your Rights

As an sb77 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and the specific request.

• Right of access: You can request a copy of the personal data we hold about you.
• Right to correction: If any personal data we hold about you is inaccurate or outdated, you have the right to request that it be corrected.
• Right to deletion: You may request deletion of your personal data, subject to our legal and regulatory obligations to retain certain records.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a concern or dispute is being resolved.
• Right to complain: If you believe your data has been handled improperly, you have the right to raise a formal complaint. Contact [email protected] in the first instance and we will respond within a reasonable timeframe.

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8. Security Measures

Protecting your data is something we take seriously at sb77. The technical and organisational measures we have in place include:

• SSL/TLS encryption on all pages and data transmissions
• Secure, access-controlled server environments for data storage
• OTP two-factor authentication available for all player accounts
• Automated monitoring for unusual account activity and login anomalies
• Role-based access controls limiting staff access to player data on a need-to-know basis
• Regular internal security reviews and updates to infrastructure and procedures

While we apply industry-standard security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, enabling OTP verification, and not sharing your login credentials with anyone.

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9. Minors

sb77 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal data from minors. Age verification is conducted as part of the KYC process, and any account found to belong to a person under 21 will be closed immediately.

If you are a parent or guardian and believe that a minor has registered on sb77 using false information, please contact us at [email protected]. We will investigate and take appropriate action, including closing the account and handling any associated data in accordance with applicable law.

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10. Updates to This Policy

sb77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players directly.

We encourage you to review this page periodically. Continued use of the sb77 platform after changes have been posted constitutes your acceptance of the updated policy.

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11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.